How to buy

A step-by-step guide


Ordering from RAIL EXCLUSIVE couldn’t be easier.
Being a small team has BIG advantages for customers.


• No automated phone system – a real person to answer your call every time
Telephone normally manned from 10am to 5pm, during the working week. As available at other times.

Orders taken by a friendly and experienced member of staff, familiar with all our products.
Steer clear of calling on a Monday morning though… she can be little temperamental until lunchtime!

Every order is packaged with care by a dedicated colleague to ensure a safe arrival.
We hope the delivery firm is just as conscientious!

Individual, personalised service for every customer.
On holiday? Not a problem – just let us know and we’ll hold your goods until you return.
Why not send us a postcard while you’re away?


Working? We’ll send your order to your place of work or an alternative address.
So the ‘missus’ or girlfriend doesn’t find out! Or so he doesn’t discover his Christmas present early!

Interest free payment plans, tailored to your needs, to help you spread the cost so you don’t miss out!

Collect your purchase from our offices (appointment only) - telephone for more details.

If you would prefer to upgrade (fee payable) your delivery from our standard Royal Mail 2nd Class recorded to another service (e.g., Courier, Special Delivery Next Day) please ask us for more details.

Telephone
:

Simply call our hotline on 01780 470086. New customers will need to provide their full billing address with postcode, telephone number and e-mail address (if available) plus credit/debit card details. We accept Visa, Mastercard and Maestro. Previous purchasers’ details will be on file but you will still need to provide current payment details.

Post:
Post a handwritten order form to us with a cheque/postal order made payable to RAIL EXCLUSIVE or include your card details on the form. It may sound obvious but please make sure you include your address, any phone numbers incase we need to get in touch. The address for all orders or correspondence is RAIL EXCLUSIVE, 20 Park Street, Kings Cliffe, Peterborough PE8 6XN.

E-mail:
Scan your completed order form and send to sales@railexclusive.com A confirmation reply will be made once your order has been received and entered on our system. We do not recommend sending us card details in the body of an e-mail.

Fax:
Send your completed form or hand-written order to 01780 470060, remembering to give payment details and contact address in case we experience any difficulty.

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